Your Privacy Is Our Responsibility
Find the complete details on how your personal information is collected, used, and kept secure on the jedbuz platform.
jedbuz ("we", "us", "platform") places the highest priority on the privacy of users in Bangladesh. This privacy policy explains in detail what information we collect when you register on jedbuz, play games, or use our services, why we collect it, how we store it, and who we share it with. By reading this policy, you can stay fully informed about your rights regarding your information.
Continuing to use our services will be considered as your agreement to the terms of this privacy policy. If you disagree with any part of this policy, please contact us via live chat or stop using the service.
jedbuz uses SSL (Secure Socket Layer) encryption technology. All your information is transferred and stored through encrypted channels.
1 What Information We Collect
To ensure a secure and smooth experience on the jedbuz platform, we may collect the following types of information:
1.1 Personally Identifiable Information
When you register on jedbuz or create an account, we collect:
- Full name (as per ID)
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Mobile number
- National ID or passport number (for identity verification where applicable)
- Address
1.2 Financial Information
For the purpose of processing transactions, we may collect:
- bKash, Nagad, Rocket or bank account details (as needed for transactions)
- Deposit and withdrawal history
- Transaction reference numbers
Financial information is never sold to third parties. Only approved payment gateways are used for payment processing.
1.3 Technical and Usage Information
We may collect automatically:
- IP address and device type
- Browser and operating system information
- Time spent on the site, pages visited, and click patterns
- Data collected through cookies and similar tracking technologies
- Login time, location, and session information
1.4 Communication Information
When you contact us via live chat or email, a record of that conversation may be stored in our system. This is used to improve customer service quality and for dispute resolution.
2 Purpose of Using Information
We use collected information only for the following legitimate purposes:
2.1 Service Delivery and Operation
- Creating and verifying your account
- Processing deposits, withdrawals, and bonuses
- Keeping game and betting services active
- Transaction security and fraud prevention
2.2 Identity and Age Verification
In accordance with jedbuz policy, only those aged 21 or above may use the platform. Identity information is used for age verification and to ensure responsible gaming.
2.3 Customer Support
Your information is used to resolve your issues quickly and effectively and to provide 24/7 live chat support in Bengali.
2.4 Personalised Experience
Information may be used to provide relevant offers, promotions, and notifications based on your preferences and gaming history. You can opt out of such communications at any time.
2.5 Legal Compliance
Required information may be stored and provided to authorities upon request under applicable laws and regulations.
3 Cookies and Tracking Technologies
Cookies are used on the jedbuz platform to improve your browsing experience. Cookies are small data files stored in your browser.
3.1 Cookies We Use
- Essential cookies: Required for maintaining login sessions and ensuring security.
- Performance cookies: Analyse how well different parts of the site are functioning.
- Preference cookies: Remember your language and display preferences.
3.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
4 Information Sharing and Disclosure
jedbuz never sells your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:
4.1 Payment Processors
Necessary financial information may be shared with the relevant payment service provider to complete transactions via bKash, Nagad, Rocket, or bank transfer. These partners have their own privacy policies.
4.2 Technology and Service Partners
Limited data may be shared with trusted technology partners for the purpose of platform operation, security analysis, and game software provision. These providers may only use the information to deliver specific services.
4.3 Legal Obligations
We may be required to disclose information under court orders, lawful requests from government authorities, or applicable law. In such cases, we will provide only the minimum necessary information.
4.4 Fraud and Security Protection
Information may be shared with relevant investigative bodies for platform security, fraud prevention, and anti-money laundering processes.
We do not sell your personal information to any advertisers or data brokers.
5 Information Security Measures
To protect your information, jedbuz has adopted industry-standard technical and administrative measures:
5.1 Technical Security
- All data transmission secured through SSL/TLS encryption
- Sensitive information stored in databases is kept in encrypted form
- Firewall and intrusion detection systems are active
- Regular security audits are conducted
- Two-Factor Authentication is available
5.2 Administrative Security
- Only authorised staff have access to user information
- Staff receive regular data protection training
- A plan is in place for rapid response to any data breach
However, no transmission of information over the internet can be guaranteed to be completely secure. Even with the highest precautions, no system is entirely risk-free. You are also responsible for keeping your password confidential.
6 Data Retention Period
We retain your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations.
6.1 Active Account
All relevant information is retained for as long as your account remains active. This is essential for service delivery and account management.
6.2 After Account Closure
Even after an account is closed, certain information may be retained for a defined period for legal requirements, dispute resolution, and fraud prevention.
6.3 Marketing Information
If you opt out of marketing communications, that information will be removed from our records in a timely manner.
7 Your Rights Regarding Your Information
As a jedbuz user, you have the following rights over your own information:
7.1 Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a summary of that information.
7.2 Right to Correction
If there is any error in your stored information, you can request a correction. This can be done through account settings or by contacting us via live chat.
7.3 Right to Deletion
In certain circumstances, you may request that your data be deleted. However, some information may be required to be retained for legal or regulatory reasons.
7.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. You can change this preference at any time by contacting us.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via live chat or email: [email protected]. We will respond to your request within a reasonable time.
8 Protection of Minors' Information
jedbuz strictly follows a 21+ age policy. Our services are for persons aged 21 or above only. We do not knowingly collect or store information from anyone under 21.
Age is verified during the registration process. If we become aware that a minor has created an account using false information, that account will be closed immediately and the relevant information will be deleted.
9 Third-Party Services
The jedbuz platform uses software from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These providers may have their own privacy policies.
Payment service providers such as bKash, Nagad, and Rocket have their own data processing policies. Their own terms and conditions will apply when using their services. jedbuz is not responsible for these external policies.
10 International Data Transfers
Our servers and infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the relevant country.
For international data transfers, we maintain SSL encryption and industry-standard security protocols.
11 Changes to the Privacy Policy
jedbuz reserves the right to change, revise, or update this privacy policy as needed. For any significant changes, we will post a notice on the platform or notify you at your registered email.
The "Last Updated" date at the top of this page always indicates the current version of the policy. Continuing to use the platform after any changes will be considered as your agreement to the updated policy.
12 Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:
Live Chat
24/7 support is available in Bengali. Our customer service team is ready to assist you at all times.
For any privacy-related requests or complaints, email us:
[email protected]
We will try to respond to your contact within a reasonable time. For more information, visit our FAQ page or About Us page.